We believe in making it as easy as possible for you to know what the final cost is for your order. Delivery is £59 on orders within the England and for the other areas you need to contact us before make your order. We can only deliver to mainland Scotland, England and Wales excluding the Scottish Highlands.
DELIVERY LEAD TIMES
Our deliveries are done on our behalf by our manufacturer, most orders are delivered within 10 working days (does not include Saturday or Sunday). You will be contacted by the manufacturer or courier company to notify you of the delivery date. If there are any issues with your order we will contact you as soon as we are aware.
If the delivery address is changed once the products have been dispatched - it's not a problem and we will do our best (but cannot guarantee) to avoid any additional charges or any delays in delivery time.
WHAT YOU NEED TO DO
Orders will be delivered to the delivery address provided and a signature will be required acknowledging receipt. The signatory must be 18 years of age and over. If no one is present at the time of delivery, the goods will not be delivered unless alternative arrangements have already been agreed. If you are unable to be at the delivery address on the specified delivery date please let us know with as much notice as possible otherwise you will incur an extra delivery charge.
It is also very important that you advise us if there are any access difficulties for large vehicles or HGVs. Failure to do so could result in delays to your order and an additional delivery charge for having the goods redelivered.
And finally, for heavy goods please make sure you have enough people to get your products into a safe and dry place as the courier is only contracted to deliver to the the front door. They will not take goods into your home for you.
We strongly advise you to inspect the goods prior to signing for delivery. If you discover that a product is damaged on delivery or there's anything missing, you must sign the delivery note as “Damaged” or "Missing items/parts" and contact us as soon as possible. If the packaging looks damaged please also sign the delivery note as "damaged' just in case. Once delivery has been made, please check everything/open boxes etc. If you see any damage that wasn't visible upon signing for the delivery please let us know within one working day.
To arrange a return please contact us with your order number. Once we have sent out your order you may return the goods for a full refund excluding any delivery charge paid, without giving a reason, as long as the goods are in the same condition you received them in and you do so within 14 days of receiving them. You will need to arrange to return the goods at your own cost or in some cases we can arrange to pick up for a collection fee which is dependent on weight.
PLEASE DO NOT RETURN GOODS WITHOUT FIRST INFORMING US.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be refunded.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a maximum of 14 days. In most cases, this is done within 7 days if not sooner.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.